Terms of Use

Please read these terms carefully before using our website or services.

Introduction

Welcome to the website of S.M.S. Cleaning Services (“we”, “us”, or “our”). These Terms of Use (“Terms”) govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

Effective Date: April 11, 2026

Definitions

“Website” refers to our website located at smscleaning.computereach.org and all associated subdomains and pages
“Services” refers to the cleaning and facilities management services offered by S.M.S. Cleaning Services
“User” or “You” refers to any individual or entity accessing our website
“Content” refers to all text, images, videos, graphics, data, and other materials available on the website

Use of the Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to:

Use the website in any way that violates applicable UAE federal or local laws and regulations
Attempt to gain unauthorized access to any part of the website, server, or database
Use automated tools, bots, scrapers, or similar technology to access or collect data from the website without our written permission
Transmit any viruses, malware, or other harmful code
Interfere with or disrupt the proper functioning of the website
Impersonate any person or entity, or misrepresent your affiliation with any person or entity
Use the website to send unsolicited advertising, spam, or promotional materials
Collect or store personal information of other users without their consent

Service Bookings and Appointments

When you book a cleaning service through our website, the following terms apply:

Booking Confirmation – All bookings are subject to availability and confirmation by our team. A booking is not confirmed until you receive written confirmation via email, SMS, or WhatsApp.
Accurate Information – You are responsible for providing accurate and complete information when booking a service, including your contact details, address, and any special requirements.
Pricing – Prices displayed on the website are subject to change without notice. The final price will be confirmed at the time of booking based on the scope of work.
Cancellation – Cancellation policies will be communicated at the time of booking. We reserve the right to charge a cancellation fee for late cancellations or no-shows.
Access and Safety – You agree to provide safe and reasonable access to the premises for our cleaning staff. You are responsible for securing valuables and personal items before the service.

Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, photographs, videos, and software, is the property of S.M.S. Cleaning Services or its licensors and is protected by UAE and international copyright, trademark, and intellectual property laws.

You may not:

Reproduce, distribute, or create derivative works from any content on this website without our prior written consent
Use our trademarks, logos, or brand names without our explicit authorization
Download, copy, or store website content for commercial use

Limited personal, non-commercial use of the website content is permitted for the purpose of learning about our services.

Third-Party Links and Services

Our website may contain links to third-party websites, services, or platforms (including Google, Facebook, Instagram, WhatsApp, and payment providers). These links are provided for your convenience only.

We are not responsible for:

The content, accuracy, or practices of any third-party websites
The privacy policies or terms of service of third-party platforms
Any loss or damage arising from your use of third-party services

We encourage you to review the terms and privacy policies of any third-party website before providing personal information.

Digital Advertising and Tracking

By using our website, you acknowledge that we use digital advertising and tracking technologies as described in our Privacy Policy. This includes:

Google Ads conversion tracking and remarketing tags
Meta (Facebook) Pixel for advertising optimization
Google Analytics for website usage analysis
Google Tag Manager for tag deployment

These technologies may collect information about your browsing behavior and device to serve you relevant advertisements. You can manage your advertising preferences through your browser settings and the advertising opt-out tools described in our Privacy Policy.

User-Submitted Content

If you submit any content through our website, including reviews, testimonials, photos, or messages through contact forms, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content for our business purposes, including marketing and promotional materials.

You represent that:

You own or have the necessary rights to submit the content
The content does not infringe on any third-party intellectual property rights
The content is not defamatory, obscene, or otherwise unlawful

Disclaimer of Warranties

Our website and its content are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability, fitness for a particular purpose, or non-infringement
Warranties that the website will be uninterrupted, error-free, or free of viruses or other harmful components
Warranties regarding the accuracy, reliability, or completeness of any content on the website

While we strive to maintain accurate and up-to-date information, we do not guarantee that all content on the website is current or free from errors.

Limitation of Liability

To the maximum extent permitted by UAE law, S.M.S. Cleaning Services and its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

Your use of or inability to use the website
Any errors, omissions, or inaccuracies in the website content
Any unauthorized access to or use of our servers or personal information
Any loss of data, profits, or business opportunities
Any third-party content, products, or services accessed through the website

Our total liability for any claim arising under these Terms shall not exceed the amount you paid to us for services in the 12 months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless S.M.S. Cleaning Services, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the website or services
Your violation of these Terms
Your violation of any applicable law or third-party rights
Any content you submit through the website

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Dubai.

Any disputes arising from or related to these Terms shall be resolved as follows:

Negotiation – The parties shall first attempt to resolve disputes through good-faith negotiation
Mediation – If negotiation fails, the parties may submit the dispute to mediation
Courts – If mediation fails, the dispute shall be submitted to the exclusive jurisdiction of the courts of Dubai, UAE

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after any modifications constitutes your acceptance of the updated Terms.

We encourage you to review these Terms periodically. Material changes will be highlighted with an updated effective date at the top of this page.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Contact Information

For any questions or concerns about these Terms of Use, please contact us:

Company: S.M.S. Cleaning Services
Email: hello@smscleaning.ae
Phone: 050-6552164
Address: 206, Golf Park Building, Al Garhoud, Dubai, UAE

Have Questions? Contact Us

If you have any questions about our policies, please reach out to us.